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Certificate IV in Hospitality

Overview

This qualification will help employees develop the skills and knowledge to perform as an operator who uses a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. You will learn to operate independently or with limited guidance from others and use discretion to solve non-routine problems.

Career

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Bar supervisor or team leader
  • Concierge
  • Duty manager
  • Food and beverage supervisor or team leader
  • Front office supervisor or team leader
  • Housekeeping supervisor or team leader
  • Gaming supervisor or team leader
  • Shift manager

Course Units

Competencies

There are 21 units included in this program comprising nine (9) core (compulsory) and twelve (12) elective units, which can be selected from a wide range of business and related units. A sample course structure would be as follows:

Core (Compulsory)

  • SITHIND008 Work effectively in hospitality service
  • SITXCCS015 Enhance customer service experiences
  • SITXCOM010 Manage conflict
  • SITXFIN009 Manage finances within a budget
  • SITXHRM007 Coach others in job skills
  • SITXHRM008 Roster staff
  • SITXHRM009 Lead and manage people
  • SITXMGT004 Monitor work operations
  • SITXWHS007 Implement & monitor work health & safety practices

Electives

  • SITXFSA005 Use hygienic practices for food safety
  • SITXFSA006 Participate in safe food handling practices
  • SITXFIN008 Interpret financial information
  • SITHFAB022 Clean and tidy bar areas
  • SITHFAB021 Provide responsible service of alcohol
  • SITHFAB023 Operate a bar
  • SITHFAB024 Prepare and serve non-alcoholic beverages
  • SITHFAB025 Prepare and serve espresso coffee
  • SITHFAB027 Serve food and beverage
  • SITHFAB030 Prepare and serve cocktails
  • SITHFAB034 Provide table service of food and beverage
  • SITHFAB036 Provide advice on food

Duration

We recommend you complete this course within 2 years.

Assessment

All assessments are competency based. You will be assessed against each unit of competency as well as the full qualification.

The type of assessment tasks may include:

  • Practical demonstration
  • Knowledge activities
  • Case studies or reports
  • On-the-job assessment
  • Oral questioning
  • Direct observation
  • Recognition of Prior Learning [RPL]

The process of Recognition of Prior Learning and/or Recognition of Current Competencies gives those people with the relevant experience the opportunity to gain formal recognition for their competencies (skills and knowledge) gained through life, work and study, regardless of where, when and how they were achieved.

Students are responsible for gathering evidence that show they have the required competencies to the standard set out by the industry in the National Competency Standards. Please refer to our RPL policy by contacting info@streamlinetraining.com.au

Training

Learning Arrangements

The qualification is delivered through a combination of classroom, digital and practical workplace based delivery and learning.

You will be visited by our Trainer/Assessor at for practical training, on a monthly basis to progress your learning and complete assessment observations with you. Your trainer/assessor will also provide you support over the phone, email or face-to-face as required.

During the enrolment process, students will go through their training and assessment arrangements in detail, including what units are most suitable to your needs and what support strategies will help you complete your qualification.

Venue

Training is conducted via a blended workplace model where training occurs in both the student’s workplace and classroom (head office training rooms) environment. Our practical Training is conducted in the student’s workplace.

If you have any questions regarding the course, or would like to enrol, please contact our us or enrol via the link provided here.

Back

If you need to complete your Audio Assessment urgently you can call in and complete the final questions with an assessor.

You can call to speak to an assessor at 02 9119 2287 or +612 9119 2287 during business hours.

RSA Competency Check

Have you completed an accredited RSA course previously?

Do you hold any of the following?

Current or Recently Expired NSW RSA Competency Card

If you have a current Competency Card you cannot re-complete the course to renew it while it is current. This includes any learners in the 28 day renewal period or who have a current NSW RSA Competency Card endorsement but have not received their card.

You can check if you have a Current Competency Card or endorsement here

If you choose to continue you must declare below that you understand that your existing competency card endorsement(s) will not be renewed. By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency and understand that should you be found ineligible to undertake the course or renew your NSW RSA you may not be entitled to a refund.

NSW RSA Interim Certificate issued within 5 years from the "Valid for duties date"

If you have a current NSW RSA interim certificate issued within 5 years from the "Valid for duties" you cannot complete the NSW RSA course again. You must visit a Service NSW centre with your Interim Certificate to obtain your card.

You can check if you have a Current Competency Card or endorsement here

By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency, understanding that this will not renew your NSW RSA and that should you be found ineligible to undertake or renew your NSW RSA by completing the course you may not be entitled to a refund.

Is your RSA current and issued by a Registered Training Organisation or a state/territory approved training organisation?

Are you planning to reside permanently in NSW?

You may be eligible to receive the NSW RSA by completing a bridging course

If you wish to apply to Liquor & Gaming NSW to complete their RSA bridging course, please note that EOT cannot confirm if your interstate RSA will be accepted, and it is your responsibility to research and confirm you meet the eligibility requirements.

You may be eligible to work temporarily in NSW using your current RSA

If you wish to temporarily work in NSW under Automatic Mutual Recognition, please note that EOT cannot confirm if your interstate RSA is eligible, and it is your responsibility to research and confirm you meet the eligibility requirements before commencing work in NSW.