• 1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
• 1.2.Where appropriate, request and obtain acceptable proof of age prior to sale or service.
• 1.3.Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
• 1.4.Assist customers with information on the range of non-alcoholic beverages available for purchase.
• 1.5.Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

• 2.1.Prepare and serve standard drinks or samples according to industry requirements and professional standards.
• 2.2.Use a professional manner to encourage customers to drink within appropriate limits.
• 2.3.Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
• 2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.
• 2.5.Where appropriate, offer food and non-alcoholic beverages.
• 2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

• 3.1.Assess intoxication levels of customers using appropriate methods.
• 3.2.When assessing intoxication, take into account factors that may affect individual responses to alcohol.
• 3.3.Identify customers to whom sale or service must be refused according to state and territory legislation.

• 4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
• 4.2.Provide appropriate assistance to customers when refusing service.
• 4.3.Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
• 4.4.Use appropriate communication and conflict resolution skills to handle difficult situations.
• 4.5.Refer difficult situations beyond the scope of own responsibility to the appropriate person.
• 4.6.Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy.

These are some of the reasons why thousands of Australians choose to study with us:

Fully Accredited

• Express Online Training is a fully accredited RTO (Registered Training Organisation # 40592) with ASQA and the relevant state/federal regulatory bodies such as OLGR and WorkSafe.
  • Learn how to tell which training websites are legitimateto use...
  • Check our accreditation details...

Fast and Easy

• Most students can complete one of our short courses in 3-6 hours.
• Often those who are experienced in the industry, or have previously done similar courses can often finish even faster.
• We are always looking for ways to make this site easier to use and the course easier to understand.

Best Prices

• We provide online courses and correspondence courses only, and we are the best at it. Because we do not provide face to face training we have much lower costs than other training organisations.
• The savings are passed onto you in the form of top-quality courses at very cheap rates.
• We firmly believe that your industry education should be of the highest quality and so we would rather cut our prices and have you receive our high-quality courses than see you spend your hard-earned cash on inferior experiences with someone else.
• If you find a better price for the same course let us know and we will beat the price by 10%
  • Ask us to beat a price by 10%...

Pay Later

• We strongly believe in the need for quality industry courses and as such we have made the non-assessable versions of our courses freely available to all students without payment. Read the notes, watch the videos, and take the course all for free.
• We only ask for payment when/if you have successfully completed the free non-assessable course, and would like to continue to obtain your full unit of competency and certificate.
• This means that unlike most training websites there is no upfront payment commitment and no nasty surprises

Instant Certificate (RSA & RSG)

• Our nationally recognised certificates and statements of attainment can be downloaded and printed as soon as you have succesfully completed your enrolment and payment and all the assessment items.
• This means most students will have their certificates in their hands just a few hours after starting your course!
• In the case of the NSW RSA you will receive an official Liquor & Gaming NSW (OLGR) interim certificate which allows you to work immediately. Your Photo Card will be sent to your nominated shipping address once you have had your photo taken at a nominated Government Service Centre - Click here to find your closest Service Centre

Instant Card Number (White Card)

• As soon as you have succesfully completed your enrolment and payment and all the assessment items you will be provided with a White Card number.
• You don't need to wait for your white card to be delivered.

Early/Late Support

• We provide expert support by phone and email 7 days a week and outside normal business hours.
• Most other training organisations operate only in the business hours of the state in which they are physically located. This can cause real delays if you answer a question incorrectly and become locked out, or if you run into some other issue.

Expert, Locally-Based Trainers

• You will receive support from our Australian-based staff.
• They are all experienced and accredited assessors or trainers.
• No clueless admin staff, call-centres or overseas outsourced support.

Online Courses & Correspondence Courses

• No travelling, no boring classes
• NB: Some assessments involve a short oral assessment over the phone or by video call

Available 24/7

• You can study any time of day or night
• NB: Occasionally, due to legislative changes, courses are superseded by new versions. When this occurs you will be notified and will need to complete the current course before the new version takes over.

Works on Phones & Tablets

• Our system is designed to work perfectly on mobile phones and tablets such as iPhones and iPads
• You can do the course on the couch, the train, in bed, or wherever!

Resume Any Time

• Log back in and resume exactly where you left off

100% Secure

• All your communications with our site are encrypted using the same security the banks use.
• We never see or store your credit card details.
• We will never sell or share your information with others except for the relevant government departments.

We provide online courses and correspondence courses only, and we are the best at it. Because we do not provide face to face training we have much lower costs than other training organisations. The savings are passed onto you in the form of top-quality qualifications at very cheap rates.

We firmly believe that your industry education should be of the highest quality and so we would rather cut our prices and have you receive our high-quality education than see you spend your hard-earned cash on inferior courses with someone else. If you find a better price for the same qualification let us know and we will beat the price by 10%

• Ask us to beat a price by 10%...

If you find a website offering the same course as we are offering, and at a lower price than ours, we guarantee to beat their price by 10%.

This means you don’t have to risk it!

1. Click here to request the discount (We have a detailed database of prices and can usually approve a discount automatically and immediately).
2. Complete your course
3. Pay your discounted price

We are a nationally accredited Registered Training Organisation (RTO).  Our RTO name is “RSA Express Pty Ltd” trading as “Express Online Training” and our RTO number is 40592.  We undergo regular audits and are fully accredited by ASQA, the Department of Education, Worksafe Australia, Department of Justice and OLGR.

• Learn how to tell which training websites are legitimate to use...
• Check our accreditation details...

We currently accept the following methods of payment from individual students:

BPAY

Credit/Debit Card:

• Visa
• Mastercard
• American Express
• JCB
• Diners
• Discover
• Maestro

• PayPal account
• Credit/Debit Card

Corporate clients processing large numbers of students may be able to negotiate other payment methods.

We strongly believe in the need for quality industry education and as such we have made our courses freely available to all students without payment. Read the notes, watch the videos, and take the course all for free.

We only ask for payment when/if you have successfully completed the free non-assessable course, and would like to continue to obtain your full unit of competency and certificate.

This means that unlike most training websites there is no upfront payment commitment and no nasty surprises!

Relevant bundles and their prices are listed on each course’s details page.

Claim your discount by doing the following: