Express Online Training

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Frequently Asked Questions

About Us

These are some of the reasons why thousands of Australians choose to study with us:

Fully Accredited

Fast and Easy

  • Most students can complete one of our short courses in 3-6 hours.
  • Often those who are experienced in the industry, or have previously done similar courses can often finish even faster.
  • We are always looking for ways to make this site easier to use and the course easier to understand.

Best Prices

  • We provide online courses and correspondence courses only, and we are the best at it. Because we do not provide face to face training we have much lower costs than other training organisations.
  • The savings are passed onto you in the form of top-quality qualifications at very cheap rates.
  • We firmly believe that your industry education should be of the highest quality and so we would rather cut our prices and have you receive our high-quality courses than see you spend your hard-earned cash on inferior experiences with someone else.
  • If you find a better price for the same qualification let us know and we will beat the price by 10%

Pay Only When You Pass

  • We strongly believe in the need for quality industry courses and as such we have made our courses freely available to all students without payment. Read the notes, watch the videos, and take the course all for free.
  • We only ask for payment when/if you have successfully completed the online assessment and would like to continue download your certificate or statement of attainment.
  • This means that unlike most training websites there is no upfront payment commitment and no nasty surprises

Instant Certificate (RSA & RSG)

  • Our nationally recognised certificates and statements of attainment can be downloaded and printed as soon as you pass the course and your payment is processed.
  • This means most students will have their certificates in their hands just a few hours after starting your course!
  • In the case of the NSW RSA you will receive an official Liquor & Gaming NSW (OLGR) interim certificate which allows you to work immediately. Your Photo Card will be sent to your nominated shipping address once you have had your photo taken at a nominated Government Service Centre - Click here to find your closest Service Centre

Instant Card Number (White Card)

  • As soon as you finish the assessment, make payment and have your documents approved you will be provided with a White Card number.
  • You don't need to wait for your white card to be delivered.

Early/Late Support

  • We provide expert support by phone and email 7 days a week and outside normal business hours.
  • Most other training organisations operate only in the business hours of the state in which they are physically located. This can cause real delays if you answer a question incorrectly and become locked out, or if you run into some other issue.

Expert, Locally-Based Trainers

  • You will receive support from our Australian-based staff.
  • They are all experienced and accredited assessors or trainers.
  • No clueless admin staff, call-centres or overseas outsourced support.

Online Courses & Correspondence Courses

  • No practical components, no travelling, no boring classes
  • NB: The White Card assessment involves a short oral assessment over the phone

Available 24/7

  • You can study any time of day or night
  • There are no time limits for completing your course
  • NB: Occasionally, due to legislative changes, courses are superseded by new versions. When this occurs you will be notified and will need to complete the current course before the new version takes over.

Works on Phones & Tablets (Except for NSW RSA)

  • Our system is designed to work perfectly on mobile phones and tablets such as iPhones and iPads
  • You can do the course on the couch, the train, in bed, or wherever!

Resume Any Time

  • Log back in and resume exactly where you left off

100% Secure

  • All your communications with our site are encrypted using the same security the banks use.
  • We never see or store your credit card details.
  • We will never sell or share your information with others except for the relevant government departments.

We provide online courses and correspondence courses only, and we are the best at it. Because we do not provide face to face training we have much lower costs than other trainers. The savings are passed onto you in the form of top-quality qualifications at very cheap rates.

We firmly believe that your industry education should be of the highest quality and so we would rather cut our prices and have you receive our high-quality education than see you spend your hard-earned cash on inferior courses with someone else. If you find a better price for the same qualification let us know and we will beat the price by 10%

We have a process for Recognition of Prior Learning (RPL) which involves the following:

  • Student applies for Recognition of Prior Learning (RPL) by submitting their certificates and a full course outline of the completed qualification.
  • Our trainers analyse said documentation to decide whether the student qualifies for RPL, and to what extent.

This entire process takes about as long as the time taken to receive the new certificate (about 3 hours either way).Therefore it is often easier and cheaper for the student to simply complete the full course. Most students find that this takes less than three hours if they have completed a similar course previously.

If you would like to apply for RPL please contact us for the procedure and pricing.

We are a nationally accredited Registered Training Organisation (RTO).  Our RTO name is “RSA Express Pty Ltd” trading as “Express Online Training” and our RTO number is 40592.  We undergo regular audits and are fully accredited by ASQA, the Department of Education, Worksafe Australia, Department of Justice and OLGR.

Payment

We currently accept the following methods of payment from individual students:

Credit/Debit Card:
  • Credit/Debit Card - Visa Visa
  • Credit/Debit Card - Mastercard Mastercard
  • Credit/Debit Card - American Express American Express
  • Credit/Debit Card - JCB JCB
  • Credit/Debit Card - Diners Diners
  • Credit/Debit Card - Discover Discover
  • Credit/Debit Card - Maestro Maestro
PayPal
  • PayPal Account PayPal account
  • PayPal Credit/Debit Card Credit/Debit Card
BPAY

Corporate clients processing large numbers of students may be able to negotiate other payment methods.

We strongly believe in the need for quality industry education and as such we have made our courses freely available to all students without payment. Read the notes, watch the videos, and take the course all for free.

We only ask for payment when/if you have successfully completed the online assessment and would like to proceed to access your statement of attainment.

This means that unlike most training websites there is no upfront payment commitment and no nasty surprises!

Relevant bundles and their prices are listed on each course’s details page.

Claim your discount by doing the following:

  • Complete a course from the bundle
  • While making payment for the completed course select the other courses for which you would like to pay
  • Receive your discounted price
  • Make payment
  • Complete remaining courses from the bundle
  • Training & Certificates

    Course Notes & other learning materials are provided which will help you gain the knowledge to confidently answer the questions in the assessment.

    If you do get a question wrong don’t worry, you will get another couple of tries. Be careful though because sometimes there is an option for “all of the below” or “all of the above” - it can get tricky!

    Contact Us

    Technical

    Log in to your account by:

    • using the login link we sent you via email when you started the course, or
    • using your email address and password

    Can't find any emails from us? Check your "spam" or "junk" folders to see if there are any emails in there.

    If you still can't find an email from us, or you can't log in with your email address and password try resetting your password by clicking the "Forgot your password?" link at the top of this page.


    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    In most cases when you believe our system is not letting you submit the correct answer one of the following is happening:

    • You have sourced the answer to the question from somewhere other than our official course notes. Sometimes students search for answers using Google or some other source. All the answers to our questions are taken directly from our course notes.
    • You are misreading the question, answers or have missed an option such as “all of the above” or “all of the below”.
    • You are typing a short answer and are either:
      • Entering more than one word. E.g. the question asks “how many years?” – the answer can be “one” or “1”, but not “one year”.
      • Misspelling the answer.  If you are unsure of the spelling please copy and paste the answer directly from the course notes.

    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    Please make sure:

    • You have a recent version of Adobe reader installed – Click here to install
    • You have completed and paid for your certificate. If payment is still pending by PayPal or Bank Transfer you will not be able to download your certificate yet.

    To download the certificate:

    • Log in to your account by:
      • using the login link we sent you via email when you started the course, or
      • using your email address and password
    • Then:
      • Click on the “download” link, or
      • Right-click on the “download” link and click “save as”
      • Enter your email address and send the certificate to yourself as an email attachment

    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    In many cases you can solve technical issues by trying the following:


    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    Accreditation

    We are a nationally accredited Registered Training Organisation (RTO).  Our RTO name is “RSA Express Pty Ltd” trading as “Express Online Training” and our RTO number is 40592.  We undergo regular audits and are fully accredited by ASQA, the Department of Education, Worksafe Australia, Department of Justice and OLGR.


    Need more information?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.

    This varies from course to course. Please check the details for your course

    If you believe you have received a certificate for the wrong state please note that many certificates are provided by a single state government, but are accepted in other states. Please read about your certificate on our website to find out if this may be the case with your certificate.


    Need more information?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.

    Certificates

    Our system adds your our personal details to the certificate just as they were entered by you during your enrolment. If you need to adjust them we will need the new details sent to us.

    If you believe you have received a certificate for the wrong state please note that many certificates are provided by a single state government, but are accepted in other states. Please read about your certificate on our website to find out if this may be the case with your certificate.


    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    Please make sure:

    • You have a recent version of Adobe reader installed – Click here to install
    • You have completed and paid for your certificate. If payment is still pending by PayPal or Bank Transfer you will not be able to download your certificate yet.

    To download the certificate:

    • Log in to your account by:
      • using the login link we sent you via email when you started the course, or
      • using your email address and password
    • Then:
      • Click on the “download” link, or
      • Right-click on the “download” link and click “save as”
      • Enter your email address and send the certificate to yourself as an email attachment

    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    To download the certificate:

    • Log in to your account by:
      • using the login link we sent you via email when you started the course, or
      • using your email address and password
    • Then:
      • Click on the “download” link, or
      • Right-click on the “download” link and click “save as”
      • Enter your email address and send the certificate to yourself as an email attachment

    Didn't fix the problem?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.
    Please give us as much information as possible.

    Payment

    Please send us the details in an email using the form below.

    We have a system which will automatically beat most of our competitior's prices by 10%.

    Click here to get your discount.


    Need more information?
    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.

    Other Questions, Complaints & Appeals

    Our complaints and appeals policy & procedure is available in our Student Handbook.

    If you would like to start the complaints and/or appeals process please contact us by phone or email using the details below.


    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.

    Call us on +612 8259 0320, 1300 720 104, or send us an email using the form below.