Express Online Training

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Support

General

Documents Needed

Please refer to the Learner Handbook as it will outline what documents you will be provided for each course we offer.

If you do not have the required documents please contact our Support Team at the bottom of this page to discuss your options.

Replacement White Cards

We can replace your White Card if you completed the following unit: CPCWHS1001 or CPCCWHS1001 Prepare to work safely in the construction industry.

You will need to provide evidence of completing this training.

You also cannot have been absent from the construction industry for more than 2 years.

Virtual Class Bookings

Classes are available subject to trainer availability.

Additional classes are usually added on the morning of each business day.

Technical

Log in to your account by:

  • using the login link we sent you via email when you started the course, or
  • using your email address and password

Can't find any emails from us? Check your "spam" or "junk" folders to see if there are any emails in there.

If you still can't find an email from us, or you can't log in with your email address and password try resetting your password by clicking the "Forgot your password?" link at the top of this page.

In most cases when you believe our system is not letting you submit the correct answer one of the following is happening:

  • You have sourced the answer to the question from somewhere other than our official course notes. Sometimes students search for answers using Google or some other source. All the answers to our questions are taken directly from our course notes.
  • You are misreading the question, answers or have missed an option such as “all of the above” or “all of the below”.
  • You are typing a short answer and are either:
    • Entering more than one word. E.g. the question asks “how many years?” – the answer can be “one” or “1”, but not “one year”.
    • Misspelling the answer.  If you are unsure of the spelling please copy and paste the answer directly from the course notes.

Please make sure:

  • You have a recent version of Adobe reader installed – Click here to install
  • You have completed and paid for your certificate. If payment is still pending by PayPal or Bank Transfer you will not be able to download your certificate yet.

To download the certificate:

  • Log in to your account by:
    • using the login link we sent you via email when you started the course, or
    • using your email address and password
  • Then:
    • Click on the “download” link, or
    • Right-click on the “download” link and click “save as”
    • Enter your email address and send the certificate to yourself as an email attachment

In many cases you can solve technical issues by trying the following:

Accreditation

We are a nationally accredited Registered Training Organisation (RTO).  Our RTO name is “RSA Express Pty Ltd” trading as “Express Online Training” and our RTO number is 40592. Our certificates are recognised nationally.

This varies from course to course. Please check the details for your course

If you believe you have received a certificate for the wrong state please note that many certificates are provided by a single state government, but are accepted in other states. Please read about your certificate on our website to find out if this may be the case with your certificate.

Certificates

Our system adds your our personal details to the certificate just as they were entered by you during your enrolment. If you need to adjust them we will need the new details sent to us.

If you believe you have received a certificate for the wrong state please note that many certificates are provided by a single state government, but are accepted in other states. Please read about your certificate on our website to find out if this may be the case with your certificate.

Please make sure:

  • You have a recent version of Adobe reader installed – Click here to install
  • You have completed and paid for your certificate. If payment is still pending by PayPal or Bank Transfer you will not be able to download your certificate yet.

To download the certificate:

  • Log in to your account by:
    • using the login link we sent you via email when you started the course, or
    • using your email address and password
  • Then:
    • Click on the “download” link, or
    • Right-click on the “download” link and click “save as”
    • Enter your email address and send the certificate to yourself as an email attachment

To download the certificate:

  • Log in to your account by:
    • using the login link we sent you via email when you started the course, or
    • using your email address and password
  • Then:
    • Click on the “download” link, or
    • Right-click on the “download” link and click “save as”
    • Enter your email address and send the certificate to yourself as an email attachment

Payment

Please submit a support ticket at the bottom of this page.

We have a system which will automatically beat most of our competitior's prices by 10%.

Click here to get your discount.

Still need help?

Submit your enquiry to our Support Team.

Most online courses can be accessed 24/7. Marking & approvals continue until late.
Standard support hours are: Mon-Fri 8AM to 8PM (AEDT) & Sat-Sun: 10AM to 2AM (AEDT).

RSA Competency Check

Have you completed an accredited RSA course previously?

Do you hold any of the following?

Current or Recently Expired NSW RSA Competency Card

If you have a current Competency Card you cannot re-complete the course to renew it while it is current. This includes any learners in the 28 day renewal period or who have a current NSW RSA Competency Card endorsement but have not received their card.

You can check if you have a Current Competency Card or endorsement here

If you choose to continue you must declare below that you understand that your existing competency card endorsement(s) will not be renewed. By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency and understand that should you be found ineligible to undertake the course or renew your NSW RSA you may not be entitled to a refund.

NSW RSA Interim Certificate issued within 5 years from the "Valid for duties date"

If you have a current NSW RSA interim certificate issued within 5 years from the "Valid for duties" you cannot complete the NSW RSA course again. You must visit a Service NSW centre with your Interim Certificate to obtain your card.

You can check if you have a Current Competency Card or endorsement here

By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency, understanding that this will not renew your NSW RSA and that should you be found ineligible to undertake or renew your NSW RSA by completing the course you may not be entitled to a refund.

Is your RSA current and issued by a Registered Training Organisation or a state/territory approved training organisation?

Are you planning to reside permanently in NSW?

You may be eligible to receive the NSW RSA by completing a bridging course

If you wish to apply to Liquor & Gaming NSW to complete their RSA bridging course, please note that EOT cannot confirm if your interstate RSA will be accepted, and it is your responsibility to research and confirm you meet the eligibility requirements.

You may be eligible to work temporarily in NSW using your current RSA

If you wish to temporarily work in NSW under Automatic Mutual Recognition, please note that EOT cannot confirm if your interstate RSA is eligible, and it is your cresponsibility to research and confirm you meet the eligibility requirements before commencing work in NSW.