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Shipping

Shipping Fees

Shipping prices for regular delivery inside Australia are included in the prices unless otherwise indicated.
Some courses such as the RSA and RSG do not require the shipping of any items unless additional products are purchased.

Domestic & International

Shipping is available to all countries.

Delivery Timeframes

Delivery timeframes are calculated from the date your order was shipped.

Aus Domestic Regular Post 3-6 Business Days
Aus Domestic Express Post 1-3 Business Days
International Post 10-15 Business Days


Order Re-Delivery

Free Re-Delivery

Free domestic standard re-delivery is available if any of the following situations have occurred. For a detailed breakdown of the costs of reproduction and re-delivery please see “Cost Details” below.

Situation 1

  • A mistake was made by EOT with the shipping of the order or the order contents

Situation 2

  • The student has purchased Delivery Insurance from EOT in the original order, AND
  • The item has arrived and is correct, but damaged

Situation 3

  • The student has purchased Delivery Insurance from EOT in the original order, AND
  • We are inside the Re-Delivery Window, OR the order has been returned to our return address, AND
  • The address provided for the previous delivery attempt does not need to be altered, AND
  • A free re-delivery attempt has not already been made at this address

Cost Details

  • Order reproduction: FREE
  • Domestic Standard Post: FREE
  • Domestic Express Post:
    • If situation 1 or 2: FREE
    • If Express Post was purchased for original order: FREE
    • If Express Post was NOT purchased for original order: Half Price
  • International Shipping: Half Price

Other Re-Delivery

If none of the above FREE delivery criteria fit your situation you will need to pay a fee before EOT will re-send your order. Please see below for how the fees are calculated.

Order Reproduction

  • FREE:
    • The order has arrived and is incorrect or damaged, OR
    • The order has been returned to EOT’s return address OR
    • We are inside the Re-Delivery Window, AND Delivery Insurance has been purchased from EOT in the original order.
  • Full Price - In all other circumstances order reproduction will be full price. Full price for order reproduction means:
    • The same price that was originally paid for any physical product such as:
      • Certificates
      • Statements of attainment
      • Paper forms
      • Other physical products
    • Replacement cost for any White Cards. There is a process and a cost involved in replacing a missing white card which is lower than the original cost.

Domestic Standard Post

  • FREE if the postal address that was provided to EOT for the original order does NOT need to be changed for redelivery
  • In all other circumstances there will be a shipping and handling fee

Domestic Express Post

  • FREE:
    • The order has arrived and is incorrect OR
    • The order has arrived and is damaged, AND Delivery Insurance has been purchased from EOT in the original order, AND a free re-delivery attempt has not already been made at this address
  • Half Price:
    • The order has arrived and is damaged, AND Delivery Insurance has NOT been purchased from EOT in the original order, OR
    • The postal address that was provided to EOT for the original order does NOT need to be changed for redelivery, AND:
      • The order has been returned to EOT’s return address, OR we are inside the Re-Delivery Window, AND
      • Domestic Express Post has been purchased from EOT in the original order, OR Express Post was purchased for original order
  • Full Price - In all other circumstances Domestic Express Post will be full price.

Re-Delivery Window

The re-delivery window is:

  • After the relevant RTS timeframe has passed, AND
  • Before 90 business days have passed since your order was shipped

Return To Sender (RTS) Timeframes

RTS timeframes are calculated from the date your order was shipped.

  • Aus Domestic Regular Post 14 Business Days
  • Aus Domestic Express Post 7 Business Days
  • International Post 30 Business Days