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Shipping

Please note that there may be delivery delays during COVID-19. All items are still mailed out within the advised time frame however there may be delays with the delivery of your items as Australia Post is experiencing significant delays.

Shipping Fees

Shipping prices for regular delivery inside Australia are included in the prices unless otherwise indicated.

Some courses such as the RSA and RSG do not require the shipping of any items unless additional products are purchased.

Domestic & International

Shipping is available to all countries.

Delivery Timeframes

Delivery timeframes are calculated from the date your order was shipped.

  • Aus Domestic Regular Post: 3-6 Business Days
  • Aus Domestic Express Post: 1-3 Business Days
  • International Post: 10-15 Business Days

Return to Sender (RTS) Timeframes

RTS timeframes are calculated from the date your order was shipped.

  • Aus Domestic Regular Post: 14 Business Days
  • Aus Domestic Express Post: 7 Business Days
  • International Post: 30 Business Days

Re-Delivery Window

The re-delivery window is:

  • After the relevant RTS timeframe has passed, AND
  • Before 90 business days have passed since your order was shipped

Order Re-Delivery

Free Re-Delivery

Free domestic standard re-delivery is available if any of the following situations have occurred. For a detailed breakdown of the costs of reproduction and re-delivery please see “Cost Details” below.

Situation 1

  • A mistake was made by EOT with the shipping of the order or the order contents

Situation 2

  • The student has purchased Delivery Insurance from EOT in the original order, AND
  • The item has arrived and is correct, but damaged

Situation 3

  • The student has purchased Delivery Insurance from EOT in the original order, AND
  • We are inside the Re-Delivery Window, OR the order has been returned to our return address, AND
  • The address provided for the previous delivery attempt does not need to be altered, AND
  • A free re-delivery attempt has not already been made at this address

Cost Details

  • Order reproduction: FREE
  • Domestic Standard Post: FREE
  • International Shipping: Half Price

Other Re-Delivery

If none of the above FREE delivery criteria fit your situation you will need to pay a fee before EOT will re-send your order. Please see below for how the fees are calculated.

Order Reproduction

  • FREE:
    • The order has arrived and is incorrect or damaged, OR
    • The order has been returned to EOT’s return address OR
    • We are inside the Re-Delivery Window, AND Delivery Insurance has been purchased from EOT in the original order.
  • Full Price - In all other circumstances order reproduction will be full price. Full price for order reproduction means:
    • The same price that was originally paid for any physical product such as:
      • Certificates
      • Statements of attainment
      • Paper forms
      • Other physical products
    • Replacement cost for any White Cards. There is a process and a cost involved in replacing a missing white card which is lower than the original cost.

Domestic Standard Post

  • FREE if the postal address that was provided to EOT for the original order does NOT need to be changed for redelivery
  • In all other circumstances there will be a shipping and handling fee

Special Delivery

International Post

EOT can organise to post your items overseas at an extra cost. Please contact us so we can discuss if this is a suitable option for you.

Express Post

EOT can organise to post your items via Express Post at an extra cost. Please contact us so we can discuss if this is a suitable option for you.     

RSA Competency Check

Have you completed an accredited RSA course previously?

Do you hold any of the following?

Current or Recently Expired NSW RSA Competency Card

If you have a current Competency Card you cannot re-complete the course to renew it while it is current. This includes any learners in the 28 day renewal period or who have a current NSW RSA Competency Card endorsement but have not received their card.

You can check if you have a Current Competency Card or endorsement here

If you choose to continue you must declare below that you understand that your existing competency card endorsement(s) will not be renewed. By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency and understand that should you be found ineligible to undertake the course or renew your NSW RSA you may not be entitled to a refund.

NSW RSA Interim Certificate issued within 5 years from the "Valid for duties date"

If you have a current NSW RSA interim certificate issued within 5 years from the "Valid for duties" you cannot complete the NSW RSA course again. You must visit a Service NSW centre with your Interim Certificate to obtain your card.

You can check if you have a Current Competency Card or endorsement here

By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency, understanding that this will not renew your NSW RSA and that should you be found ineligible to undertake or renew your NSW RSA by completing the course you may not be entitled to a refund.

Is your RSA current and issued by a Registered Training Organisation or a state/territory approved training organisation?

Are you planning to reside permanently in NSW?

You may be eligible to receive the NSW RSA by completing a bridging course

If you wish to apply to Liquor & Gaming NSW to complete their RSA bridging course, please note that EOT cannot confirm if your interstate RSA will be accepted, and it is your responsibility to research and confirm you meet the eligibility requirements.

You may be eligible to work temporarily in NSW using your current RSA

If you wish to temporarily work in NSW under Automatic Mutual Recognition, please note that EOT cannot confirm if your interstate RSA is eligible, and it is your cresponsibility to research and confirm you meet the eligibility requirements before commencing work in NSW.