In our experience many online training providers have stuck to the old fashioned idea of operating only during business hours (9AM to 5PM, five days a week). The problem with this is that most students are busy during the day and want to complete their studies in the evenings. Also, it is mandatory for most online training to have a “lock out” facility, which means students who incorrectly answer a question multiple times will not be able to continue until they have been in direct contact with a trainer.
Express Online Training has informally been providing extended hours of support for the past year, during that time we have had many students contact us, frustrated with other training organisations, as when the student becomes locked out of their training after business hours they are not able to contact anyone to unlock their course until the next day (or the next business day).
As a result of the overwhelmingly positive feedback on this unique support service we have decided to officially extend our support hours to 9AM(EST) – 7PM(EST) weekdays, and 11AM(EST) – 3PM(EST) weekends. Outside these times trainers will not call students, but will often still be available to answer calls and emails.
This means you can start your online course in the afternoon or evening and know that you will have the support you need in order to complete the course on the same day.