Express Online Training

Sign Up | Forgot your password?

What do event staff do?

Whether you’re looking for a new job, planning an event, or wanting to find the best staff for your company, it pays to have an understanding of what event staff do. There are many different even staff jobs with varying requirements and roles.

In today’s article, we’ll explore the basics of event staff work so you can be more informed when making hiring decisions or taking on new projects.

Who is considered to be event staff?

Event staff are the people responsible for running events. They can come in a variety of forms and roles, but they all have the same goal: to make sure the event runs smoothly and successfully. Companies often hire event staff to provide additional assistance at conferences, festivals, conventions, expositions, and trade shows.

What do event staff do?

Event staff play a vital role in making sure that events run smoothly from start to finish. There are many different event staff roles and responsibilities and the event staff job description will vary depending on the role. They may be required to help plan the event, manage registrations, coordinate vendors or suppliers, provide security, manage crowds, set up and break down equipment, troubleshoot technical issues, or provide customer service.

They also act as a point of contact for guests or vendors on site, ensuring everyone has what they need to provide a successful event. Event staff are expected to be professional and attentive at all times, and many employers require them to have excellent customer service skills.

Different event staff roles

There are many different event staff roles, depending on the type of event. Some common roles include:

Event managers/coordinators

Event managers have a big task on their hands. They’re often responsible for organising and managing the entire event, from start to finish. Event managers may create budgets, coordinate vendors, manage registrations, set up equipment, resolve any conflicts that arise, and provide customer service.

Event planners

Event planners work closely with clients to conceptualise and plan the event. They may help with budgeting, vendor selection, and overall event design. Planners might also be responsible for handling any permits, insurance policies, or contracts that need to be signed.

Event promoters and marketing staff

Event promoters are responsible for promoting an event to the target audience. This includes marketing the event, selling tickets, and leveraging social media to spread the word about the event. They may use various advertising strategies to generate interest and ticket sales.

Event security

Security staff provide a safe and secure environment for attendees, vendors, guests and sponsors. They can have a number of responsibilities, including checking IDs at the entrance, monitoring crowds and handling any safety concerns that arise during the event.

Registration staff

Registration staff handle all registration tasks in an efficient manner. This includes setting up registration areas, verifying guest information, issuing badges or tickets, processing payments, and providing customer service.


Ushers provide guidance to guests throughout the event. They may help direct people to their seats, answer questions about the event, direct people to restrooms or vendors, and generally ensure that everyone is comfortable and informed throughout.

Transportation and parking attendants

These staff members manage transportation logistics, including parking arrangements and shuttle services for attendees. They may be responsible for directing guests to the correct parking areas and helping with loading/unloading events.

Technicians and AV crew

Technicians and AV (audiovisual) crews handle all audio-visual needs onsite, including setting up sound systems and projectors, ensuring proper lighting, troubleshooting technical issues, and managing any equipment that is used during the event. Their job will likely involve ensuring presentations, performances, and speeches go smoothly.

Vendor staff

This role can involve setting up vendor booths at events, helping vendors load and unload their supplies, assisting with any technical issues that arise, and providing customer service.

Bar staff

Bar staff are responsible for serving drinks and sometimes also food to guests. Their roles may involve managing the cash register, handling payment transactions, stocking supplies, and cleaning up after the event. Anyone serving or supplying alcohol in Australia is required to hold a Responsible Service of Alcohol (RSA) certificate. Express Online Training offers RSA training for those interested in obtaining their certificate.

Event staff requirements

The skills and experience required of event staff can vary depending on the role they’re hired for. Most employers require that event staff have excellent customer service skills, strong problem-solving abilities, and the ability to work well under pressure. Many employers also prefer that event staff have relevant qualifications or experience in hospitality, marketing, public relations, security, or customer service.

Event staff are an essential part of making sure an event runs smoothly. By understanding the different event staff roles, you can make sure that your event team is well-equipped and able to handle any challenges that may come up during the event. Having a knowledgeable and experienced team on board helps to ensure everything runs smoothly and successfully – giving guests an enjoyable experience.


  • June 2024
  • April 2024
  • March 2024
  • January 2024
  • December 2023
  • November 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • September 2022
  • July 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • August 2013
  • July 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • Back

    RSA Competency Check

    Have you completed an accredited RSA course previously?

    Do you hold any of the following?

    Current or Recently Expired NSW RSA Competency Card

    If you have a current Competency Card you cannot re-complete the course to renew it while it is current. This includes any learners in the 28 day renewal period or who have a current NSW RSA Competency Card endorsement but have not received their card.

    You can check if you have a Current Competency Card or endorsement here

    If you choose to continue you must declare below that you understand that your existing competency card endorsement(s) will not be renewed. By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency and understand that should you be found ineligible to undertake the course or renew your NSW RSA you may not be entitled to a refund.

    NSW RSA Interim Certificate issued within 5 years from the "Valid for duties date"

    If you have a current NSW RSA interim certificate issued within 5 years from the "Valid for duties" you cannot complete the NSW RSA course again. You must visit a Service NSW centre with your Interim Certificate to obtain your card.

    You can check if you have a Current Competency Card or endorsement here

    By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency, understanding that this will not renew your NSW RSA and that should you be found ineligible to undertake or renew your NSW RSA by completing the course you may not be entitled to a refund.

    Is your RSA current and issued by a Registered Training Organisation or a state/territory approved training organisation?

    Are you planning to reside permanently in NSW?

    You may be eligible to receive the NSW RSA by completing a bridging course

    If you wish to apply to Liquor & Gaming NSW to complete their RSA bridging course, please note that EOT cannot confirm if your interstate RSA will be accepted, and it is your responsibility to research and confirm you meet the eligibility requirements.

    You may be eligible to work temporarily in NSW using your current RSA

    If you wish to temporarily work in NSW under Automatic Mutual Recognition, please note that EOT cannot confirm if your interstate RSA is eligible, and it is your cresponsibility to research and confirm you meet the eligibility requirements before commencing work in NSW.